Alberton Accommodation Johannesburg Directory to all Guest Houses, Lodges and Service Providers in Alberton :: Alberton Accommodation Association will get you to the right place!
All rooms in graded accommodation establishments in Alberton are more than 230. The establishments that advertise on this website are affiliated to the AAA and graded 3 or 4 star. Bookings with graded establishments guarantee a standard of service delivery. A Booking with graded AAA affiliated establishment means: “Quality & Value Assured”
Alberton is situated close to the historic Gold Reef that made Johannesburg world famous. It is considered the most attractive investment destination in South Africa’s economic heartland.
The excellent location of Alberton remains an asset. It is currently situated within 20 minutes drive from two of the most important 2010 soccer venues namely Soccer City and Ellis Park.
Alberton is well known as an industrial hub. It houses a large number of national and multi national companies. The SA Breweries plant situated in the Alrode Industrial Area is the biggest of its kind in the southern hemisphere.
Alberton contains the finest residential suburbs in the Ekurhuleni Region. Meyersdal Eco Estate is a unique conservation project where game, scarce red data plants and other species are protected within a stone throw from lovely architectural designed dwellings. The area contains the biggest number of stone age settlements in Gauteng and ongoing research is being done here on the impact of global warning on the environment.
The international award winning Alberton Boulevard and Ring Road system contribute that the Central Area remains an important investment destination in southern Gauteng. The Alberton City Shopping Centre complex covers more that 75 000m2 retail space.
The medical component experienced significant growth since the mid 90’s. Significant extensions to the Union Hospital and Clinton Clinic that are both situated in the Cental Area, were recently completed.
Soccer fans can expect a most enjoyable stay in Alberton. Stay in Alberton and you are within 3 hours drive of most soccer venues in South Africa.
Alberton has the infrastructure and facilities to cater for various conferences and events. The Alberton Civic Hall Complex has a capacity to accommodate up to two thousand people. Various other facilities are available.
The AAA resolved at a meeting held on 10 November 2009 to conduct a workshop on the 2010 SWC. The objective is to compile an Action Plan and Guidelines in order to position local establishments to provide an excellent service for visitors/guests that will stay in the Alberton Area.
The AAA is a non profit making organization that represents the organized accommodation
and hospitality sector in the Alberton Area. The objective of the AAA is: To participate
in local government decision-
Alberton is a well developed town with an excellent location for SWC visitors. It forms part of the Ekurhuleni Metro Municipality. The Ekurhuleni Region and OR Tambo International are the main entry point to SA for most SWC visitors. A positive experience of this Region is a non–negotiable. Visitor that will stay in the area should be treated like “best friends” and the metro should enable establishments to play that role.
Alberton has the advantage that it is located within 15 minutes drive from Soccer City and Coca Cola (former Ellis) Park. The other venues that are within easy (day trip) reach are: Pretoria, Rustenburg and Bloemfontein. The accommodation sector in Alberton can expect an increase in demand for accommodation during the duration of the SWC.
2. Workshop & Participation
The workshop was held at Claus Inn on 8 December 2009. Representatives of the following accommodation establishments participated: 1) Bella Chateau; 2) Borisimos; 3) Claus Inn; 4) Michelle; 5) Mustang Place; 6) Open Arms; and 7) Snell Guest lodge. The Ekurhuleni Ward Representatives for Economic Development (Ward 37 &38) also attended the workshop.
3. Basic Information on the SWC and the AAA
The SWC is the biggest event to be hosted by South Africa this far.
3.1 The extent of 2010 SWC
1) The expected number of visitors:
Media Representatives: 30 000; Overseas: 220 000; Africa: 180 000; Total: 430 000+.
2) Dates & Peak periods: Pre Phase: 25 April 2010; Peak Period: 11 June -
3) Demand for accommodation: Expected 400 000+.
4) About 100 000 people would require transport on any match day.
5) Supporters will watch their team play every 3-
3.2 Accommodation in Alberton (Overview: Dec ’09)
1) Hotels: 2; Guesthouses and lodges: 23;
2) Rooms available: 320+ ;
3) Grading of Rooms in 2 above: 3 & 4 Star;
4) Peak period rates (B&B): From R850-
5) Rates for dinner: From R80-
6) Rates for Conference & Functions: From R120-
7) Informal and other establishments: 19;
8) Estimated Rooms: 110+. No record is available of house accommodation.
3.3 The AAA and the SWC
The AAA wants SWC visitors to enjoy excellent accommodation and a safe stay in Alberton and South Africa… It is a great opportunity for the AAA and the community to participate in this event.
The role of the Association is:
1) To assist and equip members with information to provide a good service;
2) To contribute that visitors will get “Value for Money”;
3) To co-
The AAA will assist members with marketing their establishments, Alberton and the Ekurhuleni Region as a convenient and safe destination for SWC visitors. Dedicated marketing should focus on teams that will be based and play in the Gauteng Area.
4. Action Plan & Guidelines
The Action Plan & Guidelines identify issues of importance for accommodation establishments in the area. Establishments should refine and customize the guidelines to fit their specific requirements. This document and the ANNEXURES in particular will be amended and updated as new info becomes available before June 2010.
4.1 Bookings and Reservations (Contact: )
Accommodation establishments in Alberton are responsible to manage their own bookings. Establishments should take care to avoid “double bookings”. The overflow of guests should be directed to the closest AAA members. Accommodation Rates should correspond with peak period rates. The involvement of Agents can inflate the rates. The commission of Travel Agents that book SWC visitors should not exceed 15%. Due to the nature of the tournament and the guests, establishments should be prepared to provide a 24hour service for the duration of this event.
ACTION: 1) A pro forma welcoming letter and information brochure will be compiled and made available for members.
The issues identified are indicated below:
Bookings and Reservations GUIDELINE /ACTION RESPONSIBLE BODY & DATE
1) Rates Peak Time Rates will apply.
Existing rates x 0,5/night (Breakfast included) Establishment level
2) Deposit Full amount is due 24 Hours after booking is confirmed.
Credit Card details should be provided Establishment level
3) Cancellation No refunds Establishment level
4) Overflow of Guests Nearest AAA member
5) Spatial Grouping: Co-
6) Info packet: 2010 SWC Guests 1. Welcoming letter (ANNEXURE A).
2. Business Card & contact details
3. Emergency Info.
4. Basic info on Alberton and services
5. Identification of guests: Arm band with personal details.
6. Coordinates of each establishment Corne (Borisimos)
4.2 Grading and marketing
Member establishments of the AAA should obtain or renew their grading before the end of April 2010. The following grading bodies are preferred: 1) The National Grading Council; and 2) AA Travel. Members should display their grading both on websites and on the premises.
The member establishments have their own marketing strategies. In addition to this, the AAA will utilize different marketing media to achieve occupation rates and objectives. These objectives apply to individual members, the Alberton Area and the Ekurhuleni Region.
The AAA support and will participate in initiatives in this regard on the local, regional and national level. Graded establishments will receive preference in AAA marketing initiatives.
ACTION: The AAA Exco will market the Association and members in various media.
The issues identified are indicated below:
Grading and marketing GUIDELINE/ACTION RESPONSIBLE BODY & DATE
1) Membership AAA membership renewal
Late Registration + 20% AAA Exco
Target: Febr 2010
2) Grading The GRADING of establishments must be completed in April 2010 Establishment level
3) AAA website 1) Design & hosting of website
2) Map the location of establishments
4) Marketing Direct communication with booking Agencies AAA Exco
5) Press Interviews Develop Press protocol &
Compile Press Strategy
Invite to press:
6) Broadcasting Radio Programs
7) Television SABC: TV 2: Point Blank AAA Exco
8) AAA Logo Design of logo.
To be displayed at establishments. AAA Exco
4.3 Services to Guests
Accommodation establishments are “The home away from home for visitors.” Establishments must ensure that they are prepared and able to render the service that they offer. Establishments must note and plan for the demands to operate at full capacity. It is also important that the nature and interests of SWC guests will most probably differ from the business guests that establishments in this area are familiar with.
Establishments should carefully relook the content of agreements, liability, content of notice boards and attend to the maintenance of facilities. In addition to all aspects that are attended to during the grading process, establishments must provide for back up facilities and services. Emergency plans for temporary electricity failure or water supply should be in place.
The AAA has obtained the co-
The Transport Plan makes provision that guests will be collected at establishments
and taken to various destinations where they will be collected at a specific time.
There are also scheduled day tours to Soweto, Gold Reef City and the Apartheid Museum.
Visitors can pre-
The AAA is in contact with NedCare (medical services) to ensure that information is available should any emergency occur that involve guests. The following two member establishments have qualified medical personnel available as part of the establishment: Claus Inn & Michelle Corporate Guesthouse.
ACTION: 1) The AAA Exco will invite experts to share information and their experience with members on issues relevant to the SWC at monthly meetings.
2) Agreement with Service Providers should be finalised.
3) Partnership with organized business to facilitate an entertainment program.
The issues identified are indicated below:
SERVICES TO GUESTS
ANNEXURE B GUIDELINE/ACTION RESPONSIBLE BODY & DATE
1) Facilities & services must reflect grading level
2) Back up facilities such as clean linen & frozen meals.
2) Transport: 1) Transport Plan
2) Security: Establishment level
1) Electric Fencing
2) Surveillance cameras
3) Community Policing
4) Neighbourhood patrols Establishment level
3) Security: To person only
1) Security to service to person only Leon (Mustang Place): Info & guidance
4) Crime SA Police Services
5) Translation Services Data base of people that can assist AAA Exco
6) Entertainment & Leisure:
Data base of local restaurants & pubs Establishment level
7) Medical: Hospitals
4) Millpark Ms Annelise v Wyk
(Marketing Manager: Mulbarten Hospital).
Details, Procedures & Contacts
8) Medical & Dental Practitioners
Medical Practitioners that can assist guests
Name & Contact Rita (Michelle) to co-
4.4 Services to establishments
Member establishments are responsible for operational related issues such as labour. In addition to this they should plan and be prepared for various maintenance issues and other problems that can complicate the operation of establishments and draw on resources.
The AAA members approached local service providers with a good track record to assist the sector over the period of the SWC. The names of these establishments will also be contained on the AAA website for the convenience of members. Some providers have agreed to special rates for AAA members (ANNEXURE: C)
The delivery of basic services is a municipal function. Ekurhuleni MM should ensure that these services are available to establishments and that back up personnel and maintenance teams are should respond rapidly is needed. The AAA will promote and communicate with the Metro and Councillors of the Alberton Wards (ANNEXURE: C1).
ACTION: 1) The AAA Exco will list local service providers on the AAA website.
2) The AAA Exco should invite local business to advertise their service or get listed on the website.
ACTION: 1) The AAA Exco will communicate with Ekurhuleni MM (Alberton) Ward Councillors and officials responsible for service departments to brief them on actions and issues.
2) AAA SWC Awareness Launch: 14 April 2010 (Detailed planning in process).
4.5 Local Business & the Community
The Alberton community at large is invited to participate and benefit from the SWC. Information on local business and events that are linked to the SWC will be contained on the AAA website.
Residents are invited to make suggestions to participate in the opportunities linked to the SWC. Local artists are welcome to utilize available exhibition space in establishments to exhibit artwork. Local entertainers and musicians are also welcome to make proposals. There are also opportunities for temporary jobs at guesthouses or related industries. Establishments should consider to train job seekers and to employ them on a temporary basis during the SWC.
ACTION: 1) The AAA Exco should obtain contact details of local talent and job seekers in the area that should be hosted on the website.
2) The AAA Exco should obtain info on all SWC events in the area and host it on the website.
The opportunities identified are indicated below:
COMMUNITY & BUSINESS INVOLVEMENT NAME CONTACT DETAILS
2) Exhibition space: Local artists Data base
3) Entertainment: Events Program Data base
4) Labour: Temporary & contact workers Data base
5) Labour: Training programs Data base
The SWC will create various opportunities to conduct business. The AAA Action Plan is a Guide to assist members and the Alberton Business Community to benefit financially from these opportunities. Equally important is that the AAA wants to promote sustained growth and the development of the hospitality industry in the Region. The AAA wants SWC visitors to return to Alberton, Gauteng and probably invest in the Region. This we can achieve. The condition is: Visitors must leave Alberton with a positive perception and experience: “Value for Money”, Friendly people and the best hospitality in the world, excellent accommodation and good food.
6.1 That the Action Plan & Guidelines should be submitted to the AAA members for approval;
6.2 That the AAA Exco communicates the Action Plan with effected parties and finalise agreements if necessary;
6.3 That the Action Plan should be submitted on the AAA website.albertonaccommodation.co.za.
6.4 That webit-
6.5 That the AAA President should host a media launch to brief stakeholders and the public on the AAA & SWC project.
AAA Executive Committee:
1. Dan Lezar (President) 011-
2. Deon Claassen (Member) 011-
3. Corné Bornman (Member) 011-
WELCOMING LETTER (Draft) ANNEXURE A
A warm welcome to ……………... We hope you will enjoy your stay with us. To prevent misunderstanding please see the rules and information below. These have been put in place through experience in the industry and will ensure that your stay with us will be satisfactory.
BREAKFAST – Breakfast is served from 6h30 – 9 h00 in the dining room. Saturdays, Sundays and Public Holidays from 7h30 – 10h00
DEPARTURE – Departure time is 11h00.
DINNER – Dinner is available at R125.00 for a three-
KEYS – For everyone’s safety please look after your keys. A replacement cost of R200.000 will be charged in the case of lost keys.
LAUNDRY – We do offer a laundry service, please contact reception to uplift any items. R10.50 per item, washed and ironed. Iron only R8.50 or R80 per laundry bag (more than 8 items less than 15 items)
ROOM HEATER -
ELECTRICITY SUPPLY – The whole of South Africa is currently under severe electricity supply pressure. For that reason as well as limited electrical supply to the property we do not allow any other personal heating appliances in the rooms other than provided. All the rooms are provided with blankets, should you require more please ask at reception. Should this notice be ignored there is an R180.00 per day electricity levy. This will be charged per day for the duration of your stay if any appliance is found.
REMOVAL OF PROPERTY – Should anything be removed from the room or our property, by accident or not, you will be held liable for the cost of replacement as determined by management.
WIRELESS CONNECTION – Wireless internet is available at R150.00 per Gig,, R80.00 for 500mb, R50.00 for 250mb
ALCOHOLIC BEVERAGES – No alcohol that has not been supplied by our establishment is allowed to be consumed in any public area of the property. We also reserve the right to refuse the supply of alcoholic beverages should a situation of excessive intoxication be noted or presumed.
SMOKING AREAS – Due to smoking regulations, we regret that no smoking is allowed in rooms. Should you ignore this request a R200.00 spring clean fee will be charged. Should any linen get damaged by burns there is an R800.00 replacement charge.
SWIMMING POOL – Please make sure that children is attended at all times as we accept no liability whatsoever for any pool accidents. Pool towels are available at Reception. No swimming after 22h00 as pool is in close proximity to rooms and disturbs those who sleep.
INDEMNITY – This is a private property. Anyone entering the premises does so entirely at their own risk. The owner and employees shall not be held responsible for any loss, damage or accident to persons or property arising from whatsoever cause, negligence or not that may occur on any part of our property or any other common property areas.
RESULTANT DAMAGE – Should there be any damage to our property whatsoever there is an excess amount payable to our insurers to the amount of R5000.00. Any damages that falls below this amount is still payable by the person occupying the room. Damages has to be settled before departure.
RIGHT OF ADMISSION RESERVED -
DIVERSE GUEST RELATED SERVICES ANNEXURE B
1.1 Shuttle Service Hannes Olivier
2.1 NRR Radio Network: Security David Burt: 0828800025
2.2 Personal security
1) English, Greek, Italian, Arabic & French Nick Gdanus
ENTERTAINMENT & LEISURE ANNEXURE B1
SERVICE PROVIDERS BUSINESS NAME & NATURE CONTACT DETAILS
Boma Barn Yard Theatre
Fore Str, New Redruth
Alberton Crossing, Voortrekker Str
Lemon Tree, Swartkoppies Rd
Harbour Fish & Grill:
Meyersdal Mall, cnr Hennie Alberts & Michele
Oh so sushi!!!
Dion Centre, St Austell Str, New Redruth
Meyersdal Mall, cnr Hennie Alberts & Michele
Spur: Brackenhurst 011-
Tony: 083 6751640
MEDICAL ANNEXURE B2
SERVICES TO ESTABLISHMENT: PRIVATE ANNEXURE C
PRIVATE BUSINESS NAME & NATURE CONTACT DETAILS
1) Plumbing Jay Jay Plumbing :
Johan / Veronica / Riaan
2) Electricity Kella Electrical
Gates, Tv’s & Cameras SME Technical:
Mr S Elms: 0834931807
AAA Members: Discount
4) Laundry & Cleaning Deolene’s:
Randhart Shopping Mall
Hotel chemical suppliers Mr D Nelson: 08293400270
AAA Members: Discount
4. Linen & Fabrics
Cavelli Linen & Pillows:
Latex Chip R54.00 each
Hollow fibre puff R30.00 each Peter Clark: : 011-
5) Food & Drinks Bacon: Delivered:
R42.00 / kg excl
R31.50 / 30 delivered
Cheese, Yogurt etc delivered
Filter Coffee local – Sabie Valley Coffee
Jenna Rijo 082-
Tim Buckland, 013-
6) Insurance Short Term
Liability cover important
Chris De Wet: 011-
SERVICES TO ESTABLISHMENT: PUBLIC ANNEXURE C1
Services to establishments CONTACT PERSONS & DETAILS ACTION
1. Municipal & Related Services
1.1 Ward Councillors
1. Clr M Ansett
2. Clr B Haipel
3. Clr W Jarvis Info meetings
1.2 Ekurhuleni Marketing & News Mr R Brand Website link: AAA & Ekurhuleni MM
1.2 Water Mr H Groenewald
1.4) Electricity Mr J Dreyer
1.5) Fire Services
1.6) Refuse Removal Mr J Bloem
1.7) Other Municipal related issues
1.8) Metro Police Mr Mofekeng
2. Government Departments* Obtain information AAA EXCO
2.1 SA Police Website
2.2 Home Affairs
South Africa has an official voluntary star grading scheme for the hospitality industry. The Tourism Grading Council of South Africa (TGCSA) is responsible to administer the scheme.
The AA Quality Assured Programme uses three levels to benchmark establishments.
AA Recommended: Guests will find accommodation which is clean, well-
AA Highly Recommended: Guests will find high levels of professionalism and service with attention to detail in both décor and furnishings.
AA Superior: Guests are offered accommodation with excellent quality décor and furnishings and extreme high levels of hospitality and professionalism.
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